FAQS
We Where are you located?
Indoor Pickleball just off I5 centrally serving all of the Rogue Valley! I-5, Exit 24, 301 Grove Road STE G and our phone number is 541-625-3585.
What are your hours?
Our club pro is generally on site Monday – Friday from 9am – 3pm. All reservations need to be made through your Court Reserve App. Reservations windows are open from 5am – 11pm daily.
Is Dink Tank a private club?
You do not have to be a member to play at Dink Tank, but membership does have its privileges!
What products and services are you offering?
In addition to private court reservations for pickleball, we are also a training facility committed to helping our members grow their game offering:
- King of the Court, Boot Camps, Invitationals
- Clinics and Private Lessons
- Leagues
- Cardio Pickleball and Tai Chi
- Black Light lay
- Private events (team buildings, corporate events, private parties, etc.)
What is the pricing and membership model?
Please see all membership details here.
What are the main differences in membership types?
Membership tiers available do two important things: 1) increase the number of free monthly court hours and reduce the hourly rate after those hours are used; 2) allow a certain level of advanced booking access. The higher the membership level, the longer the advanced booking access.
How do I add family members to my family membership plan?
If you opt for a family membership (2-4 people), the primary account holder can easily add family members.
On the mobile app, from the Member Dashboard, click “My Account”, then “Family”, then “Add Family Member” and enter the required data, then be sure to click ‘save’.
On a desktop computer, click “My Family”, then “Add New Family Member” and enter the required data, then be sure to click ‘save’.
If you want the others on your family membership account to be able to access their account and make court reservations, then be sure to add that family member’s email address.
When does a new week start in Court Reserve?
The week resets at midnight when Sunday turns to Monday.
How do I reserve a court?
Go to Dinktankpb.com and click on the membership tier you would like, fill out the membership form and you will receive a link to open your Court Reserve Account in your “Welcome Email” from Dink Tank. If you currently use Court Reserve at a different facility, just log into your Court Reserve account, click on MORE and then MY ORGANIZATIONS and add Dink Tank as one of your organizations. OR create a free CourtReserve account by downloading the CourtReserve app to your mobile device or go to courtreserve.com. Select “I’m a player” and search for “Dink Tank” in the database of clubs to create a free account.
Through CourtReserve, you will be able to:
- View the calendar of upcoming events
- Book a court
- Sign up for clinics, events and leagues
- Manage your account
Once your account is created, just choose the membership level that is best for you and/or your family, as there are a variety of options.
When reserving a court, you must add others, using “find additional players”, not “add guests” to the reservation. As long as the other individuals have an account set up in CourtReserve, chosen ‘DINK TANK’ as their club, and signed their liability waiver, then the software will “find” them in the system and allow you to add them to your reservation.
Do I have to use CourtReserve?
Yes, this is how you reserve your court and how we capture liability waivers and billing information.
Do I have to enter my credit card info into Court Reserve?
Yes, you must enter a payment profile. It can be a credit card or to avoid convenience fees you can enter an eCheck.
Who is responsible for the cost of a court reservation?
Each person who is added to a court reservation will be billed according to their membership level. The only person who is charged at the time the reservation is made is the person who makes the reservation. Any Drop In/Guest type players added to the reservation will be charged when the reservation comes thru the system, all other paid members on the reservation are not billed until we run a “batch billing”, which will be done on the 1st of each month.
What if I want to pay for an entire court reservation that I made?
Please make the reservation on Court Reserve, then call us at 541-659-8456, or email us at [email protected]
How many people can be on a ‘singles’ reservation? And a ‘doubles’ reservation?
Two to three people can be on a ‘singles’ reservation. Four to six people can be on a ‘doubles’ reservation.
Is the cost to play singles the same as doubles?
Currently yes, the cost is the same, however, prime time and singles rates may apply in the future.
How do I edit an upcoming reservation?
You can edit your court reservation by going to schedule and clicking on ‘Details’ to get to the page where you can cancel or edit your reservation.
What is the court reservation cancellation policy?
Cancellations within 24 hours of a reservation will incur a penalty. The ability to book a reservation will be removed after 3 cancellations and you will need to contact us at 541-659-8456 to discuss reinstatement terms.
Are there other ways to play pickleball besides a court reservation?
Yes – there are many other options for all skill levels. There will be a limited number of spots available for each of these sessions to ensure everyone who signs up gets a lot of playing time.
Additionally, members may create or join a “pick up game” or open court reservation, that allows others at the same skill level to opt in to the court reservation.
How do I know my rating before signing up for a skill-rating based event, like Open Play?
Our club pro would love to meet with you for a 30 minute “Progress Plan” to discuss your goals and help you set a rating in the system. You can use the IPTPA self-assessment to determine your rating before signing up for a few of the sessions at the skill level you think you belong, and see how you do! Players above 4.00 will need to meet with our club pro. If you need to adjust to a higher or lower rating group, then we encourage you to do so. It’s not always easy to be self-aware, but please take note of how you’re doing in these sessions and adjust accordingly.
If we have a group of players that wants to create an Open Play session, is that an option for us?
Yes, in your Court Reserve app create a new reservation and at the bottom of the setup page for that reservation, click on “is open reservation” and enter the criteria. You can then make the match private and assign it a join code that you can share with the players you would like to invite to join.
What about lessons and clinics?
Our calendar includes many opportunities for members and visitors to sign up for clinics and smaller group events. Additionally, we have a number of IPTPA and PPR certified instructors that you are able to choose from via CourtReserve to take personal lessons from. Just click Schedule a Lesson in Court Reserve and find the time and instructor, then choose the lesson format you are seeking.
What is the cancellation policy for lessons?
24 HOURS is how long before a Private Lesson that anyone may cancel and automatically receive a full refund. If you are canceling the same day as your lesson, please call 541-625-3585 so we can hopefully save the instructor from making a trip to Dink Tank.
Can I just show up to play?
We do not recommend this, as there is good chance that the courts will all be in use and all of the spots filled. You are welcome to try, but going through Court Reserve to sign up for an event or reserve a court is always your best bet.
Do you have a Ball Machine?
Yes, rates vary for each membership.
Do you rent equipment?
No, players need to bring their own equipment and balls. We do have some loaner paddles during hours that the club pro is on site. Equipment is also available to purchase from our pro shop.
Is there a pro shop?
Yes!
Do you demo the paddles you sell?
Yes! Please ask the staff about our paddle demo program.
Are there locker rooms?
There are no locker rooms. The bathrooms have enough room to serve as a changing room.
How is the parking situation?
We have limited parking spots in front of the entrance, additional parking is available at the end/back of the building.
Is it all ages?
For the most part, yes, although we don’t have much to offer kids under the age of 9 or 10. Parents are required to accompany children under the age of 14, and ages 15-17 require a waiver signed by a parent or guardian. Children, like adults, can be in the courts only as players with reservations.
Are you hiring?
We are not currently hiring